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PTVinciSpin self-exclusion: choosing a safeguard
Self-exclusion can be useful when gambling no longer feels controllable or is affecting everyday life, finances or relationships negatively. It is a protective decision, not a sign of failure. The specific duration, scope and reactivation follow the current account policy and should be confirmed in writing before the request.
What to record before making the request
| Question | Why it matters |
|---|---|
| Should the block begin immediately? | So misunderstandings do not arise while it is being processed |
| What duration is appropriate? | A short time-out and a longer exclusion have different aims |
| Are there pending payments? | Payment status and the block process can run separately |
| What additional safeguards would help? | App blocks, bank limits or counselling can complement exclusion |
Contact support through 24/7 chat or contact@vincispin.com and state the desired safeguard clearly. Do not share passwords. Find additional guidance under Responsible Gambling and information on pending processes under Payments.